Support Service: Corresponds to the activities carried out by means of which assistance is provided to users in the event of facing any problem when using a WHITE LION / KOINOS Solution, either hardware or software. The support offered to customers is divided into different services: Technical Support, Functional Support, Preventive Maintenance, Corrective Maintenance, Monitoring and Training.
Both Technical and Operational Support may be offered and provided remotely or in person and seek to address anomalies in both the hardware and the software provided by WHITE LION / KOINOS.
Preventive Maintenance is planned and carried out in advance in order to prevent the emergence of breakdowns in both the software and the hardware.
Corrective Maintenance is carried to repair failures or defects that occurred in the hardware and / or software.
The Monitoring corresponds to the operational follow-up of the operation of the implemented solution, in order to deliver a report, with the required periodicity, indicating the bad practices and the alerts detected in the system to generate corrective actions and an optimization of the use of the solution.
The Training corresponds to the set of didactic activities aimed at expanding the knowledge of the hardware and software provided by WHITE LION / KOINOS.